Cards expire and banks decline things. Nothing dramatic happens immediately, and nothing is ever deleted.
What happens, in order
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1
The payment fails
You get an email, and a banner appears at the top of the panel. Everything carries on working.
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2
A grace period runs
About a week. The payment is retried during it, and your guests notice nothing.
-
3
The module pauses
If it is still unpaid at the end, that module's public page shows a short “temporarily unavailable” note.
-
4
You pay, and it comes back
Immediately, with everything exactly as it was.
Fixing it
- Open Billing and check the card on file — an expiry date in the past is the usual answer.
- Replace the card, and the outstanding payment is retried straight away.
- If the card is fine, the bank has refused it: they will tell you why far faster than we can find out.
Your data
Nothing is deleted, at any point in this. Menus, tables, specialists, loyalty cards, stamps and history all sit exactly where they were. A pause is a pause.
If you are in real trouble
A bad month happens. Write to us before the pause rather than after it — there is usually something sensible we can do, and it is much easier while everything is still running.
Sering ditanyakan
How long is the grace period?
About a week from the first failed attempt, with retries during it.
Do my guests see anything during the grace period?
Nothing at all. Only your own panel shows the banner.
Does one failed module pause the others?
Each subscription stands on its own, but they usually share a card — so in practice fix the card and everything is fine.
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