You call back, they call back, nobody books
A patient rings during a filling. Reception rings back at lunch and gets voicemail. By the evening the cleaning is still not in the diary and both of you have spent the day trying.
Appointments · Dental practices
Patients book their own cleaning. The front desk stops playing phone tag.
Your booking page shows the hygienist's free Thursdays and the dentist's free Mondays, and lets the patient take one. No callback at lunchtime, no voicemail, no diary read out loud. From $39 a month for up to 3 specialists, 14 days free.
14 days freeNo card requiredLive this afternoon
Rosewood Dental
Book an appointment
Service
With
Time
Team calendar
Today
PPetra
MMarko
AAnna
10:00
11:00
12:00
13:00
14:00
15:00
16:00
Hygiene appointment
Check-up
Filling
Check-up
Check-up
This is the real booking page and the practice calendar, not a picture of one. Pick a service, a dentist and a time.
How does online booking work for a dental practice?
You list your services with a duration and a price, and give the dentist and the hygienist their own weekly hours. Patients open your link, choose a service and see only the times still free. The booking drops into one practice calendar, and TapTime sends the confirmation straight away and a reminder 24 hours before the visit.
- $39
- a month for up to 3 specialists
- 0
- phone calls to book a cleaning
- 24 h
- before the visit, a reminder email
- 14 days
- free trial, no card required
Booking a cleaning takes three phone calls, and two of them are yours.
Every appointment in the practice is arranged by the same person, on the same phone, usually while a patient stands at the desk waiting to pay.
The desk is a switchboard, not a welcome
The phone rings while someone is being checked in. One of them has to wait, and it is usually the patient standing in front of you with a card in her hand.
After six, when patients are free, you are not
People sort out their teeth once they are home from work. Your line is closed by then, so the appointment goes to the practice whose page is open.
A booking page that answers the call you keep taking.
Patients see what is genuinely free and take it. Reception sees every booking on one calendar, beside the ones they typed in themselves.
The question that owns your phone, answered on a page
“When can I come in for a cleaning?” The page shows only the times still open, and the patient takes one. Nothing to look up, nothing to read out loud, nobody to ring back.
A cleaning is 40 minutes, a check-up is 20
Each service carries its own duration, price, category and the buffer you need after it, so the day on the page is the day you can actually work in the surgery.
The hygienist's Thursday, the dentist's Monday
Every specialist gets a photo, a title and their own weekly hours, plus day-off overrides for a course or a holiday. The page never offers a morning nobody is working.
Confirmed, then reminded, without you
The patient gets a confirmation email at once and a reminder 24 hours before. If something comes up they cancel or move the visit from that link, and the slot frees itself.
The calls you still take go in the same list
Reception types phone and walk-in appointments into the same calendar. The slot leaves the booking page the second it is written down, so there is no second diary to reconcile.
Your rules about who books what, and when
Confirm automatically, or approve each request by hand. Set the slot step, a minimum notice so nobody takes 08:00 at 07:50, how far ahead the page opens and the cancellation deadline.
From sign-up to a booking link this afternoon.
No onboarding call, no setup fee, nobody to build you anything. Services, people, hours, link.
-
01
List what you actually do
Check-up, hygiene appointment, filling: a duration, a price and a buffer after each one. Ten services fit the entry plan and most practices need fewer.
-
02
Give the dentist and the hygienist their hours
A photo, a title and a weekly schedule each, with days off for courses and holidays. Reception sees everyone; each of them can be limited to their own column.
-
03
Put the link where patients already look
Your website, your Google Business profile, the Instagram bio, the WhatsApp greeting. The first booking usually arrives the same evening.
Phone tag versus a booking link, honestly.
| Phone tag versus a booking link, honestly. | Phone and paper diary | TapTime booking page |
|---|---|---|
| A patient wants a cleaning | Calls, leaves a message, waits for the callback | Opens the link, takes Thursday at 14:00 |
| A call at 21:00 | Voicemail, and often nothing after it | Booked and confirmed by email |
| Two people, two sets of hours | Reception holds both of them in their head | Each specialist's own weekly schedule |
| Reminding the patient | Someone phones round, if there is time | Email 24 hours before, automatic |
| A patient cannot come | They call, or they simply do not arrive | They move it from the link and the slot reopens |
| What it costs | A morning of the front desk on the phone | From $39 a month for 3 specialists |
Tuesday, 21:40, at Rosewood Dental.
One evening and one morning at a two-chair practice that stopped calling people back.
-
A patient who has meant to book a cleaning for a month opens the link in the practice's Instagram bio, picks the 40-minute hygiene appointment with Petra and takes Thursday at 14:00. The confirmation reaches her before she is off the sofa.
-
Reception opens the calendar: two bookings taken overnight and one appointment moved from Friday to Monday by the patient himself. Nothing to transcribe, nobody to ring back.
-
A regular who will always rather phone asks for something on Friday. Reception types him into 16:20 and the slot disappears from the page while he is still on the line.
-
Petra looks at tomorrow on her own screen: seven hygiene appointments, ten minutes of buffer after each, and next Thursday morning already blocked out for her course.
The front desk hears about every cleaning booked online, without picking up the phone
Bookings patients make overnight reach reception’s chat and your practice systems on their own. Chat alerts, automations, webhooks, the API and ad conversions come with appointments at no extra cost and no per-event fee.
How conversions, webhooks and the API work
Measure bookings, share only what you choose
A patient’s confirmed online booking can go to Google Ads, Meta and GA4 as a conversion. Meta’s hashed email and phone is a switch you can leave off, and appointments reception types in are never sent.
Requests to approve, posted to reception’s chat
Using manual approval? Each new request posts to reception’s Microsoft Teams, Slack or Telegram in seconds, with a link to the calendar. Cancellations too, so a freed Thursday 14:00 is seen at once.
A recall list that keeps itself, no code
Zapier, Make, n8n or Pipedream can add each completed hygiene appointment to a Google Sheet or your CRM, so you know who is due back in six months. No code: paste the address, press Send test.
Your practice software, fed by webhook
Signed webhooks send each booking and every status change to your practice software as JSON. The REST API reads appointments and, with a read-write key, confirms or cancels them. Docs are open at /docs/api.
Priced by specialists, not by appointments.
From $39 a month for up to 3 specialists and 10 services. Up to 7 specialists for $69. Bookings, patients and emails are unlimited on every tier.
A second practice gets its own calendar, its own booking link and its own subscription under the same account, with staff scoped to one location. The other TapTime modules are separate; switch them on only if you ever want them.
Built for the practices patients call every morning.
- Family dental practices
- General dentists
- Dental hygiene and cleaning
- Two-chair practices
- Children's dentistry
- Cosmetic dentistry
- Orthodontists
- Emergency dental appointments
Questions dentists ask before switching.
Do patients need an app?
No. The booking page opens in any phone or computer browser from a link. The patient picks a service, a dentist and a time, leaves a name and contact details and gets an email. Nothing to download, no account to create.
Can patients still book by phone?
Yes, and many will. Reception types phone and walk-in appointments into the same calendar, and the page stops offering those times, so a phone booking and an online one can never collide.
Can the hygienist and the dentist work different days?
Yes. Each specialist has their own weekly working hours and their own day-off overrides, so mornings only, alternate Saturdays or a Tuesday course are all normal to the page.
What stops someone booking a cleaning for ten minutes from now?
A minimum notice that you set yourself. You also choose the slot step, how far ahead the page lets patients book and the deadline after which they can no longer cancel online.
What does a patient see before they book?
Your services with their duration and price, your dentists with a photo and a title, and only the times still free. They can ask for a particular dentist or leave it to whoever is available.
Can I approve bookings before they are confirmed?
Yes. Switch on manual approval and every request waits for the desk to accept it. Leave automatic confirmation on instead and the patient is confirmed the moment they book.
What does it cost and is there a contract?
From $39 a month for up to 3 specialists and 10 services, $69 for up to 7. Paid monthly by card, no contract and no setup fee. The first 14 days are free and no card is needed to start.
What happens if I stop paying?
After a short grace period the booking page is paused and shows a brief “temporarily unavailable” note. Your services, specialists and appointments are not deleted; switch it back on and everything is where you left it.
Can reception get a Microsoft Teams message when a patient books online?
Yes. Connect Microsoft Teams, Slack, Telegram, Google Chat, Discord or Mattermost from Integrations in TapTime and choose the events: a new request to approve, a confirmed booking, a cancellation. Each arrives in seconds in the language you pick, with a link back to the calendar.
Let the page take tomorrow morning's calls.
Fourteen days free, no card, cancel any time. Services, dentists, hours, link: done before you lock up.
14 days free No card required Cancel anytime
