Many calls ask the same question
A large share of calls are about availability. Reception reads out free times many times a day, although patients could check them themselves.
Online appointment booking · Doctors and clinics
Online appointment booking with automatic reminders for your practice
Patients choose a doctor and a free slot on your booking page at any hour, and receive a confirmation email and a reminder 24 hours before. It works for multi-doctor clinics and solo practices, from $39 a month for up to 3 specialists.
14 days freeNo card requiredSet up in one afternoon
- $39
- a month for up to 3 specialists
- 24/7
- online booking for patients
- 14 days
- free trial, no card required
- 0
- apps for patients to install
Try the booking page below
This is the working booking page and team calendar. Choose a service, a doctor and a slot.
Linden Street Practice
Book an appointment
Service
With
Time
Team calendar
Today
EElena
AAhmed
SSofia
10:00
11:00
12:00
13:00
14:00
15:00
16:00
Follow-up visit
First consultation
Annual check-up
First consultation
First consultation
This is the working booking page and team calendar. Choose a service, a doctor and a slot.
How does online appointment booking work for a doctor's practice?
The practice lists its services with a duration and each doctor's working hours. Patients open a booking link, choose the service and a doctor, and see only the slots that are still free. The booking goes into the practice calendar, and the patient receives a confirmation email and a reminder 24 hours before. TapTime runs in the browser, with no app, alongside the appointments reception enters manually.
Booking by phone only works when someone can answer.
When every appointment starts with a call, the calls interrupt the same staff who check patients in at the desk.
Calls peak when the practice is busiest
Most calls arrive in the morning, when the waiting room is full. In the evening, when patients have time to call, the practice is closed.
Unanswered calls are rarely returned
A patient who calls during a consultation and gets no answer often books elsewhere. The practice has no record that the call was ever made.
Online booking that takes on the front desk's most repetitive task.
Patients see the free slots and book them directly. Reception sees every booking in one calendar, alongside the appointments entered by hand.
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Only free slots are shown
The page takes into account each doctor's hours, existing appointments and the buffer after each one. Patients can only choose a time that is actually available.
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Services with a duration and a price
Set a 30-minute first consultation, a 15-minute follow-up or a check-up with a 10-minute buffer. Group services by category to keep the list clear.
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Individual hours for each doctor
Each doctor has their own weekly schedule, with day-off overrides for holidays and conferences. The booking page reflects all of them.
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Confirmation and reminder by email
Every booking receives a confirmation email and a reminder 24 hours before. Patients can cancel or reschedule from the link, and the slot becomes available again.
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Phone bookings in the same calendar
Reception enters appointments made by phone or at the desk. Online and front-desk bookings share one calendar, so there is no second diary.
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Automatic confirmation or manual approval
Confirm routine visits automatically, or review each request before approving it. A minimum notice period prevents last-minute bookings.
Set up online booking in three steps.
No onboarding call, no setup fee and no developer required. Add services, doctors and hours, then share the link.
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1
Add your services
Enter a name, duration, price and buffer for each service. The entry plan includes up to 10 services.
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2
Add your doctors and their hours
Add a photo, a title and a weekly schedule for each doctor, and mark holidays as days off.
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3
Share the booking link
Add it to your website, Google Business profile and WhatsApp greeting. Patients can book as soon as it is published.
Phone and paper diary compared with online booking.
Phone and paper diary
- Finding a free slot. Patient calls and reception checks the diary
- Booking outside opening hours. Voicemail, or the patient books elsewhere
- Reminders. Phone calls the day before, when time allows
- Cancellations. A phone call, or a missed appointment
- Several doctors. Separate diaries at one desk
- Cost. Reception time spent on the phone
TapTime online booking
- Finding a free slot. Patient sees the free slots on the page
- Booking outside opening hours. Booked and confirmed by email
- Reminders. Automatic email 24 hours before
- Cancellations. Cancel or reschedule from the email link
- Several doctors. One calendar, with a view for each doctor
- Cost. From $39 a month for 3 specialists
Online appointments delivered to reception's chat and your practice software
Chat alerts, webhooks, the REST API and ad conversion tracking are included with the Appointments module at no extra cost: no add-on, no higher tier and no fee per event. Connect them from Integrations in the dashboard.
How conversions, webhooks and the API work
See which ads bring in appointments
When an online booking is confirmed, Google Ads, Meta and GA4 receive one conversion valued at the service price. Meta receives email and phone only as hashes, and this can be switched off.
New bookings in reception's chat
A private Telegram group or a Microsoft Teams channel receives each new booking within seconds, with the patient, time, price and a link to the calendar. Reception can review overnight bookings at the start of the day.
Online patients added to your CRM
Connect Zapier or Make to TapTime, press Send test, and each online booking adds the patient to HubSpot or Pipedrive with the time and service. No code and no manual copying are required.
Calendar data for your practice software
A signed webhook sends every appointment to your practice management system as soon as it is booked. The REST API lets your developer fetch appointments by date or status, as documented at /docs/api.
Priced by specialists, not by patients.
From $39 a month for up to 3 specialists and 10 services. Up to 7 specialists for $69. Unlimited bookings, emails and patients at every tier.
Each additional location gets its own calendar, booking link and subscription, managed from the same dashboard. Other TapTime modules are priced separately and can be added at any time.
For practices and clinics that work by appointment.
- General practitioners
- Private clinics
- Solo private practices
- Paediatricians
- Dermatologists
- Gynaecologists
- Psychologists and therapists
- ENT and eye specialists
- Diagnostic and ultrasound rooms
Frequently asked questions
Do patients need an app?
No. The booking page opens from a link in any phone or computer browser. Patients choose a slot, enter their name and contact details and receive a confirmation email. No download and no account are needed.
Can patients still book by phone?
Yes. Reception enters phone and walk-in appointments in the same calendar. Those slots are then removed from the booking page, so online and phone bookings cannot overlap.
When exactly is the reminder sent?
24 hours before the appointment, by email, to the address the patient entered when booking. It includes the date, time, doctor and a link to cancel or reschedule.
Can I stop patients canceling at the last minute?
Yes. Set a cancellation deadline, for example 24 hours. Until then the patient can cancel or reschedule online; after the deadline, they need to contact the practice.
I have no website. Does that matter?
No. The booking page is a standalone page with your name, photo, services and free slots. Share the link on Instagram, WhatsApp or your Google Business profile, and add it to a website later if you have one.
Does it send SMS reminders?
No. Confirmations and reminders are sent by email; SMS reminders are not available. Patients enter an email address when they book online, and the reminder is sent there.
What does it cost and is there a contract?
From $39 a month for up to 3 specialists and 10 services, $69 for up to 7. Paid monthly by card, no contract, no setup fee. The first 14 days are free and no card is needed to start.
What happens if I stop paying?
After a short grace period the booking page is paused and shows a brief “temporarily unavailable” note. Your services, doctors and appointments are not deleted; reactivate the subscription and everything is restored.
Can online appointments from my practice's booking page go into our practice management software?
Yes, if the software can receive a webhook or call an API. TapTime sends each appointment as signed JSON when it is booked, confirmed or cancelled, and a read-only API key lets the software fetch appointments by date or status. Without a developer, Zapier or Make can pass the same data on with no code.
Start accepting appointments online.
Add your services, doctors and hours, and share your booking link the same day. Cancel at any time.
14 days free No card required Cancel anytime