Calls arrive during consultations
When no one can answer, owners reach voicemail and often call another clinic instead.
Appointments · Veterinary clinics
Online vet appointment booking with reminders that reduce no-shows
Pet owners choose the service, the vet and a free slot online at any time, without calling reception. Every booking receives a confirmation and a reminder email 24 hours before, with a link to cancel or reschedule, from 39 € a month.
14 days freeNo card requiredSet up in one afternoon
Willow Vet Clinic
Book an appointment
Service
With
Time
Team calendar
Today
EElena
MMartin
SSofia
10:00
11:00
12:00
13:00
14:00
15:00
16:00
General check-up
Vaccination
Dental consultation
Vaccination
Vaccination
This is the working booking page and team calendar. Choose a service, a vet and a slot.
How do you reduce no-show appointments at a vet clinic?
Confirm every appointment in writing, remind the owner shortly before it, and make rescheduling easier than not turning up. TapTime does this automatically: a confirmation email at booking, a reminder email 24 hours before, and a link in both to cancel or reschedule. The clinic sets a cancellation deadline, so a freed slot returns to the booking page and can still be filled.
- from 39 €
- a month for up to 3 vets
- 14 days
- free trial, no card required
- 24 h
- before the visit, a reminder email
- 0
- apps for pet owners to install
Phone bookings take up much of reception's day.
Vaccinations, check-ups and availability questions all come through the same phone line, while reception is also looking after owners and animals in the clinic.
Walk-in times create queues
Without fixed appointments, several owners arrive at once, the consultation room is booked for hours, and some leave without being seen.
Owners cannot book outside opening hours
Owners often think about a vaccination in the evening. If booking is only possible by phone during the day, the appointment is easily postponed.
A booking page that is easy for pet owners to use.
Owners choose a service, a vet and a free slot. The calendar fills without phone calls, and reception can focus on the patients in the clinic.
Services with duration and price
Set a 15-minute vaccination, a 30-minute check-up or a 45-minute dental consultation. Prices are shown in advance, with a buffer after each service to prepare the room.
Individual hours for each vet
Each vet has their own weekly schedule, and surgery mornings can be blocked. The page only offers slots that are actually free.
Rescheduling from the link
Owners who cannot keep an appointment choose another free slot from the same email. The original slot returns to the booking page.
Confirmation and a reminder 24 hours before
Both emails are sent automatically. Owners can cancel or reschedule from the link, and the slot becomes available again.
Phone bookings in the same calendar
Reception adds phone appointments to the same calendar, so the day is one list regardless of how each appointment was made.
One link for every channel
Use it on your website, Google Business profile, Instagram bio and WhatsApp replies. It opens in the browser; no app is needed.
Set up online booking in three steps.
No onboarding call and no setup fee. Most clinics can publish their booking page the same day.
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01
Create your account
Add your clinic and its first location. It takes a few minutes and no card is required.
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02
Add services and vets
Enter each service with a duration, price and buffer, and each vet with a photo, a title and weekly hours.
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03
Share the link
Add it to your website, Google profile and Instagram. Owners can book as soon as it is published.
Phone and paper diary compared with online booking.
| Phone and paper diary compared with online booking. | Phone and paper diary | TapTime online booking |
|---|---|---|
| Booking a vaccination | A call during opening hours, if someone answers | Booked online at any time, in about a minute |
| Checking free slots | Reception checks the diary | Free slots shown for each vet |
| Choosing a vet | Requested by phone, often with a callback | A specific vet or the first available |
| Reminders | A phone call, when time allows | Automatic email 24 hours before |
| Cancellations | An empty slot that is rarely refilled | Owner reschedules from the email, the slot reopens |
| Cost | Reception time spent on the phone | From 39 € a month for up to 3 vets |
Online vet bookings reported to your ad platforms and posted to reception's chat
Ad conversions, chat alerts, webhooks and the REST API are included with the Appointments module at no extra cost. No add-on, no higher tier and no per-event fee; connect them from Integrations.
How conversions, webhooks and the API work
See which ads bring in appointments
When an owner's online booking is confirmed, Google Ads, Meta and GA4 receive one conversion valued at the service price. Appointments entered by reception are never counted, and sending hashed owner email and phone to Meta can be switched off.
Online bookings in reception's chat
Each booking from the page is posted to the clinic's Telegram group or Google Chat space within seconds, with the owner, time and a link to the calendar. Reception sees overnight bookings at the start of the day.
Owners added to your mailing list
Zapier or Make can add each owner who books online to Mailchimp or a Google Sheet, so they receive the clinic's newsletter. Paste the webhook address and press Send test; no code is required.
Appointments for your clinic software
Signed webhooks send each online booking to your clinic management system as JSON, and a read-only API key lets it fetch the day's appointments. Public documentation is at /docs/api, with no partner application.
Priced by vets, not by bookings.
From 39 € a month for a clinic with up to 3 vets and 10 services; 69 € for up to 7 vets and 20 services. Unlimited bookings, the booking page, confirmation and reminder emails and the team calendar are all included. No setup fee, no contract.
Each additional clinic gets its own booking page and subscription, managed from one dashboard with staff scoped to their location. Other TapTime modules, such as a loyalty card, are priced separately and can be added at any time.
For veterinary practices that work by appointment.
- Small-animal clinics
- Veterinary hospitals
- Multi-vet practices
- Cat clinics
- Exotic pet vets
- Vaccination and wellness clinics
- Practices with a surgery day
- Veterinary dentistry
Frequently asked questions
Do pet owners need an app to book?
No. The booking page opens in the phone's browser from a link on your website, Google profile or Instagram. There is nothing to install and no account to create.
How do pet owners book a vet appointment online?
They open your booking link from Google, your website or Instagram, choose the service, a vet or “anyone available” and a free slot, then enter a name and an email. The confirmation arrives immediately, with no app, account or phone call required.
Does it send SMS reminders?
No. Confirmations and reminders are sent by email, automatically, to the address the owner enters when booking. Reception can still call owners who prefer the phone.
What happens when an owner cancels from the link?
The slot is released and shown as free on the booking page immediately, so another owner can book it. The appointment is removed from the calendar and reception sees the change.
Can I keep taking bookings by phone?
Yes. Reception adds phone bookings to the same calendar, so the day is one list regardless of the source. The booking page only offers slots that remain free.
Can each vet have different working hours?
Yes. Every vet has their own weekly hours and can override any day for surgery, a conference or a holiday. The booking page only offers slots within those hours.
What does it cost and is there a contract?
From 39 € a month for up to 3 vets and 10 services, 69 € for up to 7. Paid monthly by card, no contract, no setup fee. The first 14 days are free and no card is needed to start.
What happens if I stop paying?
After a short grace period the booking page is paused and shows a brief “temporarily unavailable” note. Nothing is deleted: services, vets and bookings are kept. Reactivate the subscription and the page is available again.
Does TapTime tell Google Ads when a pet owner books a vaccination online?
Yes. Once the online booking is confirmed, TapTime sends Google Ads a conversion with the click id and the vaccination's price as its value, from the server, so ad blockers do not affect it. Appointments that reception enters from phone calls are never reported.
Start taking vet appointments online.
Add your services, vets and hours, and publish your booking page the same afternoon. Cancel at any time.
14 days free No card required Cancel anytime