Help center
Billing and account
What TapTime costs, how to subscribe or stop, where your invoices are, what happens when a payment fails, and what we do with your data.
- What TapTime costs Priced per module, per location, in your own currency — and what makes one tier different from another.
- Subscribe, change tier, or stop Turning a module on, moving up or down a tier, and exactly what happens when you stop paying for one.
- Invoices and payment methods Where to find every invoice, how to change the card, and how to get your company details onto the paperwork.
- When a payment fails The grace period, the banner, what pauses, and how to fix it in two minutes.
- Your data, privacy and closing your account What we hold, who can see it, what your guests can ask for, and how to leave.
Frequently asked
Do you store my card details?
No. Card details are entered on our payment processor's own secure page. We hold the last four digits and the expiry date so you can recognize the card, and nothing more.
What happens to my data if I stop paying?
It stays. Modules pause, nothing is deleted, and switching back on restores everything.
Who in my team can see the bill?
Owners only.
Still stuck?
Tell us what you were trying to do and what happened instead. We answer within one working day.
Write to us
No account needed. We reply by email.