How guests join and carry the card

How a guest joins your program on their phone, and why the card is not a paper one.

3 min read Loyalty cards Updated 08.09.2026

The loyalty card lives on the guest's phone. They scan your QR code or open your link — nothing to install. Menus and bookings work the same way.

Why a phone number

Because a card has to know who is holding it. A paper card knows nothing; a web page forgets. An account with a phone number remembers, which is what lets a guest change phones, keep their stamps, and see their reward the moment it is issued.

How a guest joins

  1. 1
    They scan your code or open your link

    Nothing to download. The card opens on their phone.

  2. 2
    They sign in with a phone number

    A code by text; no password to invent or forget.

  3. 3
    They find you

    By scanning your code, following your link, or from the nearby list if they are near your venue.

  4. 4
    They get their card

    Empty, with your design and your reward on it, ready for the first stamp.

What they see

  • Their card, with the stamps they have and the reward they are working towards.
  • Their personal code, for the till.
  • Rewards waiting to be used, and when they expire.
  • The history of where and when each stamp was given.

What you can see about them

Their name and their activity with you: stamps, rewards, visits. Not their phone's contacts, not their location, and nothing about the other businesses whose cards they hold.

Frequently asked

Does the guest need to install anything?

No. Menus, table bookings and appointments are all plain web pages that need nothing installed.

What if a guest changes phone?

They sign in with the same number and their cards are there. That is the advantage over a paper card in a wallet.

Can guests delete their account?

Yes, from Profile → Delete account on the guest page. Their account, cards and devices are removed.

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