01
Confirmation the moment they book
The patient sees the date, time, service and doctor in their inbox straight away. A confirmed booking is one they remember.
Appointments · Doctors and clinics
Fewer no-shows: a reminder the day before and a link that frees the slot.
Every booking gets a confirmation email and a reminder 24 hours before. A patient who cannot make it cancels or moves the appointment from the link, and the slot goes back on the page instead of sitting empty. You set the cancellation deadline. From 669 PHP a month, 14 days free.
14 days freeNo card requiredReminders on from day one
- 24 h
- before the visit, a reminder email goes out
- 2
- emails per booking: confirmation and reminder
- 1 link
- to cancel or reschedule, in every email
- 669 PHP
- a month for up to 3 specialists
Try the booking page below
The real booking page and calendar, not a video. Book a slot; this is what the patient and the front desk see.
Riverside Medical Practice
Book an appointment
Service
With
Time
Team calendar
Today
AAnna
DDaniel
NNadia
10:00
11:00
12:00
13:00
14:00
15:00
16:00
Follow-up
Consultation
Health check
Consultation
Consultation
The real booking page and calendar, not a video. Book a slot; this is what the patient and the front desk see.
How do you reduce no-shows in a medical practice?
Most no-shows are forgotten appointments or patients who could not come and did not call. Three things help: a confirmation the moment they book, a reminder the day before, and an easy way to cancel or reschedule so the slot goes to someone else. TapTime sends the confirmation and the 24-hour reminder by email, each with a cancel and reschedule link, and lets you set a cancellation deadline.
Monday, 09:00, at the Riverside Medical Practice.
Two patients, one reminder, one freed slot.
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The reminder emails for Tuesday go out. Twenty-two patients, none dialled by hand.
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One of them realises he is traveling tomorrow. He taps the link in the email and moves his 14:00 to Thursday 10:15. The Tuesday 14:00 slot is free on the page again.
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A new patient looking for something this week finds Tuesday 14:00 open and books it. Confirmation in her inbox before she puts the phone down.
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Tuesday. The room is lit, the doctor is there, and the patient walks in. Nobody at the desk did anything.
An empty slot is the most expensive appointment of the day.
The room is lit, the doctor is there, the next patient was told to come next week. Nobody is paid for the twenty minutes that went nowhere.
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1
They simply forgot
The appointment was made three weeks ago. Nobody wrote it down, nobody was reminded. At 14:05 you are looking at the door.
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2
They could not come and did not call
Ringing to cancel feels awkward, so patients skip it. The slot they would have given back stays blocked until it is too late to fill.
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3
Reminder calls eat the morning
Someone at the desk phones tomorrow's list, one by one, between check-ins. On a busy day half the list never gets called.
Everything that gets a patient to the door, on autopilot.
The page books, the email confirms, the reminder lands the day before, and the link hands the slot back if plans change.
02
Reminder email 24 hours before
Sent automatically to every patient with a booking on the calendar. Nobody at the desk has to dial a list.
03
Reschedule from the link
A patient who cannot make Tuesday picks another free slot from the email. Tuesday goes back on the page for someone else.
04
Cancel from the link, before your deadline
Set a cancellation deadline, say 24 hours. Until then the patient can cancel online in two taps; after it, they have to call you.
05
Approve first, if you want
Manual approval lets you look at a new patient's request before it is confirmed. Automatic confirmation for the regulars.
06
Every appointment on one list
Online and front-desk bookings sit together, so a freed slot shows as free everywhere and nobody keeps a second diary.
Reminders on from the first booking.
There is nothing to configure beyond your services and hours. The emails go out by themselves.
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01
Set up services and doctors
Duration, price and buffer for each service; weekly hours for each doctor. An afternoon's work.
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02
Pick your rules
Cancellation deadline, minimum notice, automatic or manual confirmation. Each is one setting.
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03
Share the link and let the emails work
From now on every online booking is confirmed at once and reminded 24 hours before, with a link to change it.
Reminder calls versus automatic reminders, honestly.
| Reminder calls versus automatic reminders, honestly. | Phone and paper diary | TapTime online booking |
|---|---|---|
| Confirming a booking | “See you Tuesday”, and hope | Confirmation email with date, time and doctor |
| The day before | Reception calls the list, if there is time | Reminder email to every patient, automatic |
| A patient cannot come | An awkward call they often skip | Cancel or reschedule from the email link |
| The freed slot | Stays empty unless someone remembers to refill it | Back on the booking page immediately |
| Late cancellations | A policy on a sign nobody reads | A deadline the page enforces |
| What it costs | Desk hours every morning | From 669 PHP a month for 3 specialists |
Every cancellation and no-show reaches your practice chat and your records
The subscription that sends the reminders also reports every cancellation and no-show to your chat, your spreadsheet or your own system. Included in Appointments at no extra cost: no add-on, no higher tier, no per-event fee.
How conversions, webhooks and the API work
Empty slots never inflate your ad results
Google Ads, Meta and GA4 get one conversion per confirmed online booking, worth the service price. A later cancellation or no-show is never reported as a conversion, and hashed patient email and phone can be switched off.
A freed slot pings the desk at once
When a patient cancels from the reminder link, a message lands in the practice's Telegram group or Slack channel within seconds. The desk can offer Tuesday 14:00 to the patient who wanted this week.
A no-show log that keeps itself, no code
Send cancelled and no-show events to Zapier, Make or n8n and each one becomes a row in a Google Sheet. After a month you can see which weekday and which service lose the most slots.
Statuses your own system can trust
Webhooks carry each status change, from confirmed to cancelled or no-show, signed with HMAC-SHA256. With a write API key your practice software can mark a no-show itself, which fires the same webhooks.
One subscription. Confirmations and reminders for every patient.
From 669 PHP a month for up to 3 specialists and 10 services. Reminder and confirmation emails are included at every tier, for every booking, with no per-message fee.
Several locations? Each has its own calendar, its own booking link and its own subscription in one dashboard. Other TapTime modules can be switched on separately if you ever need them.
Built for every practice that hates an empty slot.
- General practitioners
- Private clinics
- Physiotherapy practices
- Dermatology practices
- Psychologists and therapists
- Paediatric practices
- Diagnostic centers
- Specialist consultants
Questions practice owners ask about reminders.
Do patients need an app?
No. The booking page and the cancel and reschedule links open in the phone's browser. There is nothing to install and no account for the patient to create.
When exactly is the reminder sent?
24 hours before the appointment, by email, to the address the patient left when booking. It includes the date, time, doctor and a link to cancel or reschedule.
Does it send SMS reminders?
No. Reminders and confirmations go by email; there are no SMS messages. Patients leave an email address when they book online, and the reminder goes there.
Can I stop patients canceling at the last minute?
Yes. Set a cancellation deadline, for example 24 hours. Up to that point the patient can cancel or reschedule online; after it, the link no longer offers it and they have to contact you.
What if a patient reschedules? Do I have to do anything?
No. The patient picks another free slot from the link, the calendar updates, and the old slot is offered on the booking page again. The new time gets its own confirmation.
Can I check a booking before it is confirmed?
Yes. With manual approval every request waits for you to accept it. With automatic confirmation the patient is confirmed instantly. You choose per practice.
What does it cost?
From 669 PHP a month for up to 3 specialists and 10 services; 1 189 PHP for up to 7. Unlimited bookings and emails. 14 days free, no card to start, no contract.
What happens if I stop paying?
After a short grace period the booking page is paused with a brief “temporarily unavailable” note. Appointments, patients' bookings and settings stay where they are; switch it back on and everything returns.
Can I get an alert when a patient cancels or misses an appointment at my practice?
Yes. Choose the cancelled and no-show events for a Telegram, Slack, Microsoft Teams or Google Chat alert in TapTime, and each one arrives within seconds with the patient, the time and a link to the calendar. A no-show is sent the moment reception marks it.
Stop paying for empty slots.
Fourteen days free, no card, cancel any time. The first reminder goes out the day before the first booking.
14 days free No card required Cancel anytime